Return Refund & Exchange Policy
Last Updated: 15 August 2026
At Sasvata, we want you to be happy with your purchase. If there is a problem with your order, we are here to help. This Return & Refund Policy explains when a product purchased from sasvata.store may be returned, exchanged, or refunded.
By placing an order with Sasvata, you agree to the terms of this policy, subject to your rights under applicable Indian consumer protection laws.
1. Return Window
Eligible products may be returned within 5 days from the date of delivery.
The return request must be raised with Sasvata within this 5-day period.
Returns requested after the applicable return period may not be accepted unless otherwise required under applicable law or agreed by Sasvata based on the circumstances. Please contact us as soon as possible if you experience any issue with your order.
2. When Can You Return a Product?
A return may be requested in circumstances including:
The product received is damaged or defective.
You received a different product from the one you ordered.
There is an eligible size-related issue.
The product received does not reasonably correspond with the product ordered or described on our website.
Another circumstance where a return or other remedy is available under applicable law.
Returns are generally not accepted simply because you have changed your mind or no longer wish to keep the product, subject to any rights or remedies available under applicable law.
3. Size-Related Returns
If you receive a product and find that the size is not suitable, you may request a return within the applicable 5-day return period.
The product must satisfy all return-condition requirements described below.
Where an exchange is requested, the replacement size will be subject to availability.
If the required replacement size is unavailable, Sasvata may process an eligible refund instead.
Customers are encouraged to carefully check the size information, measurements, and product specifications provided on the product page before placing an order.
4. Damaged or Defective Products
If your product arrives damaged or appears to have a manufacturing or product defect, please contact Sasvata as soon as possible and within the 5-day return period.
To help us assess the issue, we may request:
Clear photographs of the product.
Photographs of the packaging, where relevant.
A photograph or video showing the issue, where reasonably necessary.
Your order number.
Other information reasonably required to investigate the issue.
Where the issue is confirmed, and the product is eligible for replacement, Sasvata may dispatch a replacement product, subject to availability. If the same product is unavailable, Sasvata may provide another appropriate resolution, including a refund where applicable.
5. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us within 5 days of delivery. After verification, Sasvata may arrange a return and provide an appropriate resolution, which may include replacement with the correct product or a refund, depending on the circumstances and product availability.
6. Conditions for Returns
For a return to be accepted, the product should generally:
Be unused.
Be unworn.
Be unwashed.
Be free from stains, makeup, perfume, odours, or other marks.
Have the original tags and labels attached, wherever applicable.
Include original packaging and accessories, wherever applicable.
Not have been altered, modified, stitched, cut, damaged, or otherwise changed after delivery.
Be returned in substantially the same condition in which it was received.
Products that do not meet these conditions may be rejected after inspection, except where the condition of the product is itself the subject of the complaint, such as a damaged or defective product.
7. Sale and Discounted Products
Products purchased during a sale or promotional offer may be eligible for return where:
The product is damaged or defective.
The wrong product was received.
There is an eligible size-related issue.
Another return or remedy is available under applicable law.
The fact that a product was purchased at a discounted price does not, by itself, prevent a customer from exercising an otherwise applicable consumer right.
8. Coupon and Discount Code Orders
Products purchased using a coupon, promotional code, or discount code may be returned where the product otherwise qualifies for a return under this policy.
Use of a coupon or discount code does not automatically make an eligible product non-returnable.
9. Products That May Have Natural Variations
Sasvata sells products that may include handloom, handmade, woven, printed, embroidered, or naturally textured fabrics.
Minor variations in colour, texture, weave, print, embroidery, pattern placement, or finish may occur and may be an inherent characteristic of the product.
The actual colour of a product may vary slightly from the photographs displayed on the website due to lighting, photography, screen settings, display technology, and other factors. Such minor variations do not automatically constitute a defect or qualify a product for return.
10. Items Shown for Styling
Product photographs may sometimes include styling items such as:
Blouses
Pants
Dupattas
Jewellery
Footwear
Bags
Accessories
Other wardrobe or styling items
Only the items specifically mentioned as included in the product description are part of the order.
An item shown in a photograph solely for styling purposes is not included unless the product description specifically states that it is included.
11. How to Request a Return
To request a return, please contact Sasvata within 5 days from delivery.
You can contact us through:
Email: sasvata.store@gmail.com
Phone / WhatsApp: 6364899345
Please provide:
Order number
Customer name
Phone number
Product name
Reason for return
Photographs or videos, where relevant
We may request additional information if necessary to assess the return request.
Please do not send a product back without first contacting Sasvata and receiving return instructions.
12. Return Pickup and Shipping
For an eligible return approved by Sasvata, Sasvata will arrange the return pickup through Shiprocket or an appropriate courier partner. Customers should not independently ship the product back to Sasvata unless specifically instructed to do so by our team. Once a return request has been approved, Sasvata will provide the necessary return-pickup instructions. The customer must ensure that the product is properly packed and ready for pickup, with all applicable tags, labels, packaging, and accessories intact. Sasvata will bear the applicable return shipping cost for an eligible return. If a scheduled pickup cannot be completed because the product is unavailable for pickup, the customer is not present at the agreed pickup location, or the product is not packed or ready in accordance with the return instructions, Sasvata may need to reschedule the pickup. Multiple unsuccessful pickup attempts may result in delays in processing the return. Sasvata will not be responsible for delays caused by the courier or logistics partner, provided we have taken reasonable steps to arrange the pickup.
13. Return Inspection
Once the returned product is received, Sasvata may inspect the product to verify that it meets the applicable return conditions. The inspection may include checking:
Product condition
Tags and labels
Packaging
Signs of use or washing
Damage or alterations
The reported reason for return
Approval of a return will be based on the circumstances of the case, the condition of the product, and applicable law.
14. Exchanges
Eligible products may be exchanged where the customer requests an exchange within the applicable 5-day return period.
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, Sasvata may offer an eligible refund or another appropriate resolution.
An exchanged product must also meet the applicable return and product-condition requirements.
15. Refunds
Where a refund is approved, Sasvata will process the refund to the original payment method, wherever reasonably possible. Sasvata does not provide store credit in place of an eligible refund unless the customer voluntarily agrees to such an alternative resolution. Refund processing may take some time after approval because the final credit to the customer's account may depend on the payment gateway, bank, card issuer, or other payment service provider. Sasvata will initiate an approved refund within a reasonable period, subject to applicable law and the processing requirements of the relevant payment provider.
16. Shipping and Handling Charges
Sasvata will not deduct shipping or handling charges from an approved refund for an eligible return, except where such deduction is permitted by applicable law and/or has been clearly communicated to the customer. Where a return is due to an issue attributable to Sasvata, such as a damaged product or incorrect product being supplied, Sasvata will bear the applicable return shipping cost.
17. Cancellation Before Shipment
Orders may be cancelled within 24 hours of placing the order or before the order is shipped, whichever occurs earlier.
Once an order has been shipped, cancellation may no longer be possible.
To request cancellation, contact:
Email: sasvata.store@gmail.com
Phone / WhatsApp: 6364899345
If an eligible cancellation is accepted and payment has already been made, Sasvata will process the applicable refund.
18. Lost or Missing Packages
If your package is lost, missing, or shows an unusual delivery status, please contact Sasvata as soon as possible. Sasvata may first coordinate with its shipping and logistics partner to investigate the shipment and confirm its status. Once the relevant information is received, Sasvata will determine the appropriate resolution based on the circumstances, shipping partner findings, product availability, and applicable law.
19. Damaged During Transit
If a package or product appears to have been damaged during transportation, please contact us promptly and provide photographs of:
The product
The outer packaging
Shipping labels
Any visible damage
Where the damage is confirmed, Sasvata may, subject to availability, arrange a replacement product.
If the product is unavailable, another appropriate resolution, including a refund where applicable, may be provided.
20. Situations Where a Return May Be Refused
A return may be refused where, after reasonable inspection, the product:
Has been worn or used.
Has been washed.
Has been altered, stitched, cut, or modified.
Has stains, makeup, perfume, odours, or other marks caused after delivery.
Is missing applicable tags or labels.
Has been damaged after delivery through customer handling.
Does not satisfy the applicable return conditions.
This does not affect any rights or remedies available to a customer under applicable law.
21. Refund Timing
Once a refund is approved and initiated by Sasvata, the actual time for the funds to appear in your account may depend on the payment method, payment gateway, bank, card issuer, or other financial institution. Sasvata is not responsible for delays caused solely by a bank, payment gateway, card issuer, or other third-party financial service provider, provided Sasvata has properly initiated the refund.
22. Contact Us
If you have questions about a return, exchange, refund, damaged product, incorrect order, or any other order-related issue, please contact us:
Sasvata
Email: sasvata.store@gmail.com
Phone / WhatsApp: 6364899345
Website: sasvata.store
Location: Karnataka, India
We will make reasonable efforts to review and resolve eligible requests promptly and fairly.
23. Applicable Law
This Return & Refund Policy shall be interpreted in accordance with applicable laws of India.
Nothing in this policy is intended to exclude, restrict, or limit any consumer right, statutory protection, remedy, or liability that cannot lawfully be excluded or limited under applicable Indian law.
By placing an order with Sasvata, you acknowledge that you have read and understood this Return & Refund Policy.